1. INTRODUCTION

1.1. Overview

This Privacy Policy explains how 365GamingCentre (“we”, “our”, “the platform”) collects, processes, stores, and protects personal data of Users who access or use the Website 365gamingcentre.co.uk. As the data controller, 365GamingCentre handles personal information in accordance with applicable data protection laws and regulations, including UK data protection standards where relevant.

1.2. Scope

This Policy applies to all Users who create an Account, interact with the Website, participate in gaming activities, or communicate with our support team.

1.3. Relationship to Terms & Conditions

This Privacy Policy forms an integral part of the Terms & Conditions. By using the Website, the User acknowledges and accepts both documents.

1.4. Updates

We may update this Policy periodically. Material changes will be communicated via email or on-site notifications. Continued use of the Website after updates constitutes acceptance.

2. DATA WE COLLECT

2.1. Data Provided by the User

We collect personal information directly from the User during registration, verification, and use of Services. This includes:

• Full name
• Date of birth
• Residential address
• Email address
• Phone number
• Payment method details (masked where applicable)
• Identity documents for KYC (passport, ID card, driving licence)
• Proof of address (utility bill, bank statement)
• Self-exclusion or responsible gaming preferences
• Communication history with support

2.2. Data Collected Automatically

When accessing the Website, we automatically collect:

• IP address
• Device type and operating system
• Browser type and version
• Language settings
• Geolocation (approximate, based on IP)
• Login timestamps
• Session duration
• Game activity (bets, wins, losses, Game IDs)
• Transaction history
• Cookies and tracking identifiers
• Security logs (failed logins, suspicious activity)

2.3. Data from Third Parties

We may receive additional information from:

• Payment providers (transaction confirmations, fraud alerts)
• KYC/AML verification services (identity validation, risk scoring)
• Marketing partners (campaign performance data)
• Affiliates (referral information)

We process only the data necessary to provide Services and comply with legal obligations.

3. HOW WE USE YOUR DATA

3.1. Service Delivery

We use personal data to:

• Create and manage User Accounts
• Process deposits and withdrawals
• Provide access to Games and Services
• Deliver customer support
• Maintain accurate transaction records
• Ensure compliance with Terms & Conditions

3.2. KYC & AML Compliance

We process data to:

• Verify identity and age
• Prevent fraud, money laundering, and terrorist financing
• Detect suspicious or prohibited activity
• Comply with regulatory requirements

3.3. Service Improvement

We analyse data to:

• Optimise Website performance
• Improve game recommendations
• Enhance user experience
• Identify technical issues
• Conduct statistical analysis

3.4. Marketing

With User consent, we may send:

• Promotional emails
• Bonus offers
• Newsletters
• Product updates

Users may opt out at any time.

3.5. Legal Obligations

We process data to comply with:

• Anti-money laundering regulations
• Responsible gaming requirements
• Record-keeping obligations
• Law enforcement requests (where legally required)

3.6. Responsible Gaming

We use behavioural data to:

• Identify risky gambling patterns
• Offer self-exclusion tools
• Apply deposit or loss limits
• Provide early intervention where appropriate

4. LEGAL BASES FOR PROCESSING

4.1. Consent

For marketing communications and optional features.

4.2. Contract Performance

To provide gaming Services and manage the User Account.

4.3. Legitimate Interest

For fraud prevention, service optimisation, and security monitoring.

4.4. Legal Obligation

For AML/KYC compliance, record retention, and regulatory reporting.

5. DATA SHARING & THIRD PARTIES

5.1. Game Providers

We share limited data (e.g., Game ID, bet amounts) necessary to deliver Games.

5.2. Payment Providers

We share transaction-related data to process deposits and withdrawals.

5.3. KYC/AML Providers

Identity verification services receive documents and personal details for validation.

5.4. Marketing Partners

We may share anonymised or aggregated data for campaign analysis.

5.5. Regulatory & Law Enforcement

We may disclose data when legally required.

5.6. Group Companies

If applicable, data may be shared with affiliated entities for operational purposes.

5.7. No Sale of Personal Data

We do not sell personal data under any circumstances.

6. COOKIES & TRACKING TECHNOLOGIES

6.1. Types of Cookies

We use:

• Essential cookies — required for login and security
• Analytics cookies — performance and usage statistics
• Marketing cookies — personalised offers and advertising

6.2. Cookie Management

Users may disable cookies via browser settings. Some features may not function without essential cookies.

6.3. Third-Party Cookies

We may use:

• Google Analytics
• Advertising trackers
• Affiliate tracking pixels

These third parties may collect data according to their own policies.

7. DATA SECURITY

7.1. Encryption

All data transmissions are protected using 128/256-bit SSL encryption.

7.2. Server Protection

Our servers are secured with:

• Firewalls
• Intrusion detection systems
• Regular security audits
• Encrypted backups
• DDoS protection

7.3. Access Control

Only authorised personnel have access to personal data, based on role and necessity.

7.4. Incident Management

In case of a data breach, we will:

• Investigate the incident
• Mitigate risks
• Notify affected Users where required
• Report to authorities if applicable

8. DATA RETENTION

8.1. Retention Period

We retain personal data for 5–10 years after Account closure, in line with AML requirements.

8.2. Anonymisation

After retention periods expire, data is anonymised or securely deleted.

9. YOUR RIGHTS

9.1. Access

Users may request a copy of their personal data.

9.2. Rectification

Users may request correction of inaccurate or outdated information.

9.3. Erasure

Users may request deletion of their data, subject to AML retention obligations.

9.4. Marketing Opt-Out

Users may withdraw consent for marketing communications at any time.

9.5. Complaint

Users may file a complaint with the relevant data protection authority.

For UK Users: Information Commissioner’s Office (ICO).

9.6. Submitting Requests

Requests should be sent to privacy@365gamingcentre.co.uk.

We respond within 30 days.

10. INTERNATIONAL DATA TRANSFERS

10.1. Transfers

Data may be transferred outside the User’s country for processing.

10.2. Safeguards

We implement:

• Contractual protections
• Encryption
• Secure transfer protocols
• Compliance with applicable data transfer regulations

11. MINORS

11.1. Age Restriction

The platform is not intended for individuals under 18 years of age.

11.2. Action on Detection

If a minor is found to have registered:

• The Account will be closed
• Funds will be returned (if applicable)
• Personal data will be deleted
• Access will be permanently restricted

12. CHANGES TO THIS POLICY

12.1. Right to Modify

We may update this Policy at any time.

12.2. Continued Use

Continued use of the Website after updates constitutes acceptance.

13. CONTACT INFORMATION

• Privacy / DPO: privacy@365gamingcentre.co.uk
• Support: support@365gamingcentre.co.uk